Shipping policy

We want your Toothy Tots order to arrive safely and on time!  Please read the following shipping information so you know what to expect when ordering from our UK store.


Shipping Costs

We offer FREE UK shipping on all orders over £10.  For orders under £10, standard shipping costs will apply and are calculated at checkout.  


Processing & Dispatch Times

Orders are usually processed within 2 business days (Monday-Friday, excluding national holidays).  Processing time may take up to 3 days in some cases, depending on logistics or courier delays.  

Once your order is dispatched, delivery typically takes:

- UK Standard Shipping: 3-5 business days.  


Changes of Delivery Address

If you need to change your delivery address, we can update it any time before your order has been dispatched.  Please contact us immediately at support@toothytots.co.uk.


P.O. Box Shipping

We can ship to P.O. box addresses using postal services only.  Courier services are not available for P.O. boxes.  


Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items while dispatching the rest of your order as normal. 


Delivery Delays

If your delivery takes longer than expected, please contact us at support@toothytots.co.uk so we can investigate and resolve any issues.  

 

Tracking Notifications

Once your order is dispatched, you will receive a notification email with tracking details so you can follow your parcel in real time.  

 

Parcels Damaged or Lost in Transit

If your parcel is damaged in transit, please, if possible, reject it from the courier and contact our customer service team at support@toothytots.co.uk.  If it has already been delivered, contact us immediately for next steps.  

All parcels are insured for loss or damage up to the value stated by the courier.  Refunds or replacements will be processed as soon as the courier completes their investigation into a claim.  

 

Order Cancellations

If you wish to cancel your order, we can accept cancellations at any time before the order has been dispatched.  If the order has already been dispatched, please refer to our Refunds & Returns Policy. 

 

Customer Service

For any questions about shipping, parcels or delivery, please email us at support@toothytots.co.uk.  We're here to help and make sure your Toothy Tots experience is smooth and worry-free!

Free Fast shipping Over £10!

Enjoy free delivery on all orders over £10, making it even easier to get the best oral care products for your little one.

Plus, all our deliveries are tracked, so you can follow your order every step of the way for peace of mind!

5* Customer service

At Toothy Tots, we pride ourselves on providing friendly, responsive customer service to ensure your experience is seamless and enjoyable.

Whether you have questions or need assistance, our team is always here to help, making your shopping journey stress-free and satisfying.

Secure payment

At Toothy Tots, we ensure that every transaction is secure, giving you peace of mind when shopping with us.

We accept a wide range of payment methods, including credit/debit cards, PayPal, and other trusted options for your convenience.