Refund policy
We want you to love your Toothy Tots products! If something isn't quite right, we're here to help make it right.
How Returns Work
We offer a 28-day return policy, which means you have 28 days from the date your receive your order to request a return.
To be eligible for a return, your item must be:
- Unopened and unused (for hygiene reasons, toothbrushes and oral care products cannot be returned once opened or used).
-In its original packaging and in the same condition you received it.
- Accompanied by proof of purchase (such as your order confirmation email).
To start a return, please contact us at support@toothytots.co.uk. Once your return is approved, we'll send you full instructions and postage details.
Items sent back without approval will NOT be accepted.
Damaged or Faulty Items
We take great care when packing your order, but if your item arrives damaged, faulty or incorrect, please email us within 7 days of receiving your order at support@toothytots.co.uk.
Include your order number and photos of the issue, and we'll resolve it quickly with either:
- A replacement (sent at no extra cost), or
- A full refund, depending on your preference.
Returning Unwanted or Unused Items
We understand that sometimes you may wish to return a product that isn't faulty. If your item is unused and unopened, you can return it within 28 days for store credit equal to the value of the item.
Store credit can be used towards any future Toothy Tots purchase.
Please note:
- We do not offer cash refunds for unwanted or unused item returns.
- Return postage costs are the responsibility of the customer, unless the item is faulty or damaged.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Used or opened toothbrushes and oral care products.
- Items purchased on sale.
- Gift cards.
European Union Customers
If your order is shipped to a country within the European Union, you are entitled to a 14-day cooling-off period.
This means you have 14 days after receiving your order to cancel or return it for any reason - no explanation required.
As above, items must be unopened, unused and in their original packaging to qualify for a refund or store credit.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund or store credit has been approved.
If approved:
- Refunds or store credits will be processed within 10 business days.
- Refunds will be issued to your original payment method.
Please remember it can take some time for your bank or credit card company to process and issue the refund into your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@toothytots.co.uk.
Our Promise
At Toothy Tots, we're passionate about helping tiny teeth shine, and that includes making sure parents feel confident when shopping with us.
If you ever have a question or concern about your order, our friendly team is always happy to help. Just reach out to support@toothytots.co.uk, and we'll do our best to make things right.
